User-Centred Requirements Handbook |
The section considers the following:
• To list the range of user (task) goals that can be identified for each user group.
• To show how these break down into individual tasks that need to be performed by different types of user.
Process
To produce the user goal list and related user tasks, use Form 1.7 below.
1. Write down in the left hand column, any goals that are of concern to users. These may be single user group goals or goals that two or more users are concerned with. Try to express each goal in general terms and keep the number down to below 20.
2. At the top of column 2, 3, 4 etc., write down the name of each user group.
3. Now for each user goal, mark with a cross ('X') the columns relating to users that are likely to be involved in helping to achieve the goal. This will show how 2 or more users may work to achieve the same goal.
Form 1.7 - User Goals and Tasks (Example)
| 1.7 User Goals and Tasks | |||
|
System: New bank machine |
|||
| Customers | Bank staff | Maintenance | |
|
G1 Access required service quickly and safely |
X | ||
|
G2 Replenish money |
X | ||
|
G3 Replenish paper |
X | ||
|
G4 Report fault with bank machine | X | X | |
|
G5 Repair fault |
X | X | |
Goals are expanded in 'Review current process', in Form 1.8.